At Embiart, customer satisfaction is our top priority. We want you to be completely happy with your purchase. Please review our refund and return policy below:
1. Digital Products (Embroidery Designs)
As all products on Embiart are digital downloads, we do not accept returns or exchanges once the product has been downloaded. Please ensure that the product you are purchasing is compatible with your machine and software before completing your order.
2. Refund Requests
Refunds may be granted on a case-by-case basis if there is an issue with the quality of the digital file or if there is a technical problem that prevents you from using the product. Refund requests must be made within 7 days of purchase. To request a refund, please contact us with the following details:
3. Incorrect or Missing Files
If you received an incomplete or incorrect file, please contact us immediately. We will review your request and send you the correct file or provide a full refund.
4. Customer Responsibility
It is your responsibility to ensure that the embroidery file is compatible with your machine and software. We provide detailed product descriptions to assist in this decision, but we cannot offer refunds or exchanges due to compatibility issues.
5. Contact Us
For any questions or concerns regarding your order, please contact us at [email protected]. We will respond to your request as soon as possible.